Terms of service

Welcome to Lumera ♡
 We’re so happy you’re here.

These Terms & Conditions are here to keep things transparent, smooth, and fair for both you and us. By accessing, browsing, or shopping on our website, you agree to the terms below.

In short — we promise to bring you thoughtfully handcrafted jewellery, and we ask that our website and services are used respectfully and responsibly.

 

 

1. GENERAL

This website is operated by Lumera. Throughout the site, the terms “we,” “us,” and “our” refer to Lumera.

By visiting our website and/or purchasing from us, you agree to these Terms & Conditions along with any policies referenced on our website.

As our brand grows and evolves, we may occasionally update these Terms to better serve our community and business operations.

 

 

2. ELIGIBILITY

By using this website, you confirm that:

  • You are at least 18 years old, or using the website under parental supervision

  • The information you provide is accurate and complete

  • You are legally capable of entering into binding agreements under applicable Indian laws

 

 

3. PRODUCT INFORMATION & HANDCRAFTED NATURE

Every Lumera piece is handcrafted with care, intention, and attention to detail ✨

Because our jewellery is handmade:

  • Slight variations in shape, texture, size, colour, or finish may naturally occur

  • Natural pearls and stones may carry unique textures and irregularities

  • No two pieces will ever be exactly identical

  • Minor asymmetry or handcrafted textures are part of the charm and are not considered defects

Please also note that product colours may vary slightly due to lighting, photography, and screen settings.

We truly believe these little imperfections are what make handmade jewellery feel personal, unique, and beautiful.

 

 

4. PRICING & PAYMENTS

  • All prices listed on our website are in Indian Rupees (INR)

  • Prices may change from time to time without prior notice

  • Applicable taxes and shipping charges may be added during checkout

  • Orders are confirmed only after successful payment authorisation

To maintain a safe and secure shopping experience, Lumera reserves the right to:

  • Refuse or cancel suspicious or fraudulent orders

  • Limit quantities purchased per customer or order

  • Cancel orders due to pricing or inventory inaccuracies

Accepted payment methods may include:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallets

  • Other payment gateways available on the website

 

 

5. ORDER CONFIRMATION

Once your order is placed, you’ll receive a confirmation email or message from us ♡

In certain situations, Lumera may:

  • Decline or cancel an order

  • Request additional verification before processing

  • Cancel orders suspected of fraud or misuse

If payment has already been processed for a cancelled order, the amount will be refunded to the original payment method.

 

 

6. SHIPPING & DELIVERY

  • All Lumera orders are processed and shipped from India

  • Dispatch timelines may vary depending on product availability and order volume

  • Delivery timelines are estimated and may occasionally vary

While we always do our best to ensure timely delivery, delays caused by the following are unfortunately beyond our control:

  • Courier partner delays

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Operational disruptions

  • Incorrect shipping details entered during checkout

We kindly request customers to double-check their shipping address and contact information while placing an order ✨

 

 

7. RETURNS, EXCHANGES & REFUNDS

Due to the delicate and handcrafted nature of our jewellery, we currently accept returns or exchanges only in the following cases:

  • Damaged product received

  • Incorrect product received

If you need assistance:

  • Please contact us within 24 hours of delivery

  • Share your order number

  • Provide clear product photos/videos

  • An unboxing video may be requested for verification purposes

A few important things to note:

  • Requests raised after 24 hours of delivery may not be accepted

  • Handmade variations are not considered defects

  • Products damaged due to improper handling, wear, or misuse are not eligible for return

  • Customised or made-to-order pieces are non-returnable and non-refundable

Please wait for return approval from Lumera before shipping any item back.

Approved refunds will be processed to the original payment method within 7–14 business days.

 

 

8. CANCELLATIONS

  • Orders cannot be cancelled once shipped

  • Cancellation requests before dispatch may be accommodated at Lumera’s discretion

  • Made-to-order or customised products cannot be cancelled once production has begun

 

 

9. JEWELLERY CARE DISCLAIMER

Lumera jewellery is delicate by nature and deserves a little extra love ♡

To help your pieces stay beautiful for longer:

  • Avoid contact with water, perfume, lotions, sweat, and chemicals

  • Store jewellery separately in a dry place

  • Keep away from direct sunlight and moisture

  • Handle pearls and delicate details gently

Natural tarnishing or wear over time is normal and not considered a manufacturing defect.

Lumera cannot be held responsible for damage caused by improper care or handling.

 

 

10. INTELLECTUAL PROPERTY

Everything you see on the Lumera website — including:

  • Logos

  • Brand name

  • Product designs

  • Images

  • Videos

  • Graphics

  • Text

  • Website design

  • Marketing creatives

belongs exclusively to Lumera and is protected under applicable intellectual property laws.

We kindly ask that our content is not copied, reproduced, distributed, or commercially used without prior written permission.

 

 

11. USER CONDUCT

By using our website, you agree not to:

  • Use the website for unlawful purposes

  • Attempt unauthorised access to systems or data

  • Disrupt website functionality or security

  • Upload malicious or harmful content

  • Copy or misuse website content without permission

Lumera reserves the right to restrict or terminate access in case of violations of these Terms.

 

 

12. THIRD-PARTY LINKS

Our website may occasionally include links to third-party websites or services for convenience or reference.

Please note that Lumera is not responsible for:

  • Third-party content

  • External policies or practices

  • Transactions or interactions conducted on external websites

Users access third-party websites at their own discretion and risk.

 

 

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Lumera shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or data

  • Delivery delays

  • Product misuse

  • Allergic reactions or skin sensitivities

  • Website interruptions or technical issues

In all cases, Lumera’s total liability shall not exceed the amount paid for the relevant order.

 

 

14. PRIVACY

Any personal information shared with us through the website is governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information in accordance with our policies.

 

 

15. FORCE MAJEURE

Sometimes circumstances beyond anyone’s control may affect operations.

Lumera shall not be held responsible for delays or failure in performance caused by events including:

  • Natural disasters

  • Pandemic situations

  • Government restrictions

  • Power failures

  • Transport disruptions

  • Internet outages

 

 

16. GOVERNING LAW & JURISDICTION

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising in relation to these Terms shall fall under the exclusive jurisdiction of the courts located in Gurgaon, Haryana.

 

 

17. CONTACT INFORMATION

Need help, support, or just want to reach out? We’d love to hear from you ✨

Lumera
 Email: Lumera.backend@gmail.com
 WhatsApp: +91 8796485835

For collaborations, press, or partnerships, feel free to contact us anytime.

 

 

18. ACCEPTANCE OF TERMS

By accessing this website or placing an order with Lumera, you acknowledge that you have read, understood, and agreed to these Terms & Conditions ♡